General Information

General Information

Unleash a world of sports knowledge and valuable insights. Find answers to common questions, helpful tips, and essential information to enhance your sports experience. From product availability to ordering assistance and website issue reporting, we've got you covered!

Can't find an item?

We only display items that are currently in stock and available for shipping. If you can't find an item on our site, it means it's currently out of stock and unavailable for ordering.

Can't find your size?

All available sizes for each item are displayed on the product detail page. If a size is no longer available, it will be grayed out. We regularly update our inventory and add new products, so please continue to check our online catalog for any updates.

How do I report an issue with your website?

If you've encountered any issues with our website, we're here to help. Please contact us and provide details about the problem you experienced so that we can investigate and assist you. 

In stock

These items are available for immediate shipment once payment is verified. We confirm their availability, pack them for shipping, approve the payment, verify the receiving address, and provide an Estimated Delivery Date on your order confirmation page.

Limited stock

Products listed as limited stock are currently low or limited in inventory.

Out of stock

Products listed as out of stock are currently not in stock. Please remember to check back – if or when inventory is replenished and available, this will be reflected online.

Pre-order/ special event Items

Products listed as pre-order/ special event are advance purchase item(s) that are not yet in stock on our website but are available while quantities last.  pre-order / special event items are shipped once in stock and the public release date arrives. You will be notified of a product's updated shipping status by email. The expected shipping time dates will be listed on your order confirmation page and can vary by size.

Manufacturer direct

Manufacturer direct items are shipped directly from the manufacturer. They can ship within the United States, but only select items can ship internationally. Expedited shipping is not available, and orders with in-stock items may arrive in separate shipments. Customized items are final sale and cannot be canceled, modified, or returned. Manufacturer direct items have a 30 day return policy, with some exclusions applied. 

Customized/ personalized items

We want fans to celebrate their fandom by customizing and personalizing certain products. For these customizable products, we invite customers to tell us how they would like their preferred name or other text to appear by typing that text into the field indicated (up to 12 characters). Please note, Manic Star may reject and cancel any customization order for any reason, including messages that are deemed offensive or inappropriate.

Memorabilia

An object of significance or historical value associated with a person, event, or moment in time, often cherished by collectors and fans. Memorabilia items can include autographed sports equipment, jerseys, photographs, trading cards, and other collectible items that hold sentimental or nostalgic value.

ManicCash

ManicCash is a loyalty discount redeemable only toward future purchases on the Properties or, at our discretion, certain other websites operated by us or one of our affiliates. No consideration is required from you to obtain ManicCash but to obtain ManicCash, you must create and maintain a customer account registered with a valid email address and check out while logged into that account on one of the websites, which is then offering ManicCash.

ManicCash has no cash value. ManicCash is not transferable to anyone else and may only be used by you with your account.

MRL

For orders shipped within the United States and Canada, we provide a prepaid merchandise return label for easy and convenient returns. Simply attach it to the package containing the returned item and send it back to us hassle-free. Please note that the fee associated with our label for US returns is $9.99 and for Canada it is $14.99. 

Flawed

Products that have noticeable damage, defects, or functional issues that may affect their performance or appearance.

Gift return

The process of returning a product that was originally purchased as a gift. It allows the recipient to return the item for a gift certificate. If you need help with a gift return, please contact us.